Please forgive my rant. I have been trying to get a new Dexcom G4 transmitter for the past two plus weeks. Since November 16 all my approvals have been in place and I placed on online order on November 18 since no one ever called me back (as promised) when the approvals were in place to create the order. I have called customer service every day - three times today as one call was dropped - and each time everyone looks at the paperwork and tells me I’m good to go but nothing ever goes. Dexcom “quality control” was the problem for a few days, This evening I was told there was a mistake in the old order so one rep cancelled it and then dropped the call. This last call the rep went over all of the paperwork again and created an expedited order. I would guess that I have a 50% chance - or less - of having this processed so that I receive the transmitter by Monday.
No one is willing to pass a call to a supervisor. Everyone has to check whether I’ve changed my health insurance and doctor in the last 24 hours. Everyone is nice and no one can get anything done.
I almost never get so frustrated at customer service that I shout into the phone. Dexcom broke me today.
I just purchased a Tandem pump and would like to eventually use Basal IQ. If that wasn’t the case, I would switch to the Libre in a heartbeat.