Dexcom sensor supplier

#1

I have not had good luck using Edgepark as my supplier for Dexcom sensors. However, there are only a few companies my insurance company will allow.

Does anyone have experience with any of the 3 below?
Better Living Now 631.348.0032
Byram Healthcare 1-877-902-9726
CCS Medical 800.726.9811

Any information would be helpful
Thank you

#2

CCS Med - good.
Have you tried pharmacy?

#3

I get my monthly supplies directly from Dexcom.

#4

My insurance states it must come through a medical supplier and not a pharmacy. Thanks for letting me know about CCS.

#5

Did you have to fight with your insurance company to allow Dexcom to be your supplier or are you paying more for this service?

#6

@Andrew_P

I have had good luck and reliable service with Byram once you are established in their system. Getting established however…

#7

I have only had the G-5 for about 6 months. i am on Medicare and have been getting the monthly supplies direct from Dexcom. There was no problem that I was aware of setting it up. About 5 yrs ago, I was getting my pump supplies through CCS and they seemed fine.

#8

I’ve always got all my Dexcom supplies directly from Dexcom and my pump supplies directly from Medtronic. Never used a third party supplier. It seems much more sensible to me, but I know it’s common to have to go through a third party.

#9

I had similar hassles with my insurance and Edgepark. I documented everything in writing (emails) to the insurance company, called multiple times, etc. and finally convinced the insurance company to allow me to order Dexcom supplies at pharmacy. The way I convinced them was by documenting that they were faxing prior auth paperwork to each other using “wrong fax numbers” and I was being promised quick resolution over the phone with zero follow through at both the insurance company and Edgepark. After about a month of this I was called back by the pharmacy benefits manager who offered to set things up with my pharmacy for ordering Dexcom and I jumped at that offer. For contract reasons, they would not allow me to order direct from Dexcom for DME. While I was still hassling with Edgepark, my insurance offered Byram but I did not want to try them because I suspected that my problem was caused equally by my insurer and my DME supplier and did not think a switch to Byram would solve it.

Insurance still covers as DME benefit when I order at pharmacy (deductible and copay still applies). I have to call the insurance pharmacy benefits dept. before each order, they call the pharmacy and enter an override into the system, and then I call my pharmacy and the orders sail through. This is still a bit of a hassle but is worthwhile for me. The pharmacy pricing is much lower than Edgepark and I am saving money on my 20% co pays.

#10

Thanks John. This is very helpful information

#11

I had good luck with Byram.

#12

I feel you with Edgepark. I have to call them about my orders Every. Single. Time. Up until this year my insurance woule only allow me to go through Edgepark. When they changed that I was pretty excited…until I realized that the way they “opened up the market” basically still means I have to go through Edgepark as they are the only ones that meet their new criteria.

#13

CCS Medical has been reliable for many years. Now on Medicare I receive sensors directly from Dexcom.