I started a new G6 sensor this evening and went through the warm-up. A few hours later I got an urgent low alert on my phone. I tested my BG with my contour next link and the reading was 190. I calibrated the sensor and let it go for a few hours and then checked it again. After another fingerstick the Dex is off by 72 points now. I called Dexcom to report this as a bad sensor. The rep asked if I was using a pump, I replied yes, a Tandem X2. She then asked if it is paired with the pump, I said yes. She immediately informed me I had to be transferred to Tandem. I told her no, this has nothing to do with Tandem and the problem is a faulty sensor. She argued with me that this is the policy and I would have to speak with Tandem about a faulty product that Tandem does not manufacture.
Now, Dexcom is giving no support to Tandem patients, even though Tandem has nothing to do with faulty Dexcom sensors. This does explain why Tandem’s technical support leaves you on hold for hours at a time.
Just thought I’d throw this out here, for all the Tandem users.