I can't get my pump to connect to ezManager. I follow all the steps (suspend pump, make sure screen is lit up) and eventually the software says "connected" after saying "searching" for a bit, but then it will go back to saying "searching" and eventually "Pump not found. Do you want to try again?"
I'm not sure what the problem is. The IR-USB connection thingy has a green light, which briefly lights up when I first plug it in to the computer, but then it goes out. Is it supposed to stay lit up?
I would appreciate any tips or advice on how to get the pump and computer to establish a connection.
Thanks.
EDIT: It was my fault. I hadn't installed the driver for the IR dongle. Once I installed it, everything worked perfectly. Oops.
Do you know what Com port you are plugging into? If so, choose that from the list rather than “search all”. Try shutting down EZM, relaunching, then plugging in your IR. Then choose the com from the drop down and select connect. That should do it for you. Also, go into your windows device manager to make sure that com port hasn’t been disabled. Good luck
I use a Mac, so there’s no “device manager” to look at. I don’t know which port it is using, but I guess I could try them one by one. But I am getting a connection, it just doesn’t continue on to the “downloading” stage.
Sorry, I guess I didn’t think to ask what platform you were using. Not sure what you attempting to connect for, but have you tried doing something else? For example, if you keep getting the error message when trying to configure settings, try downloading pump data instead. One “holds” the IR connection until you close out of that activity(configure settings), while the other connects and automatically disconnects (download data). Best of luck to you.
I understand that there’s an updated version fo the software for Mac. Animas mailed it out to me a couple of weeks ago, but I’m sure you can download it as well. Apparently the older version wasn’t very conversant with the Mac.
Another thing it coudl be is that I had this problem with my first pump, although it was the same response on a Windows computer. Animas ended up replacing the pump, and I haven’t had any trouble with the pump communicating with the software since.
Is the little port thing aimed at the window on the back of the pump? It took me a while to realize that’s where the info comes from. We had the clip attached covering it. My cable is always plugged into the computer but the light does not stay on until it matches up with the pump.
Yes, I took off the clip and pointed them directly at each other. Do you lay your pump on its side or lean it against the IR dongle (like in the instructions)?
Thanks for the tips. I will try connecting the dongle when the computer is off, and see if it makes a difference. I haven’t been able to give it a try since my original post–busy week–but I will try all these tips and let you know if they work. Thanks again to everyone for all the advice! ( :
I too had initial problems downloading my pump but had to manually install drivers to my computer to get it to work. Call the 1-800 number on your pump and ask for tech support, they will work you through it, they did me but I have also found that I have to keep my pump and the “reader” very close together. Make sure your clip is not on your pump also, it will block the port where it’s reading from on the back.
