Nine days in to pumping with my Animas Ping, I got a No Prime No Delivery alert last evening. I read several suggestions on the web about certain things that you can do to avoid them such as give the cartridge an extra push when you insert it into the pump and also to be sure that the cartridge cap is screwed tightly on. I know that these can be a problem with Animas pumps, so hopefully this was an isolated instance…
I called Tech support because I wanted them to have a record of this in case they recur. Interesting enough, this alert does not show up in the Alert History.
Had a frustrating experience with Tech Support, although once I finally got an agent she was very helpful. It took almost an hour and half to get helped after a long wait, one disconnection, and finally leaving my name and number for a call-back. I have to admit that in 8+ years with Medtronic I never had such a problem getting through to tech support. And I never had an operational problem with any of my MM pumps. All of my replacements were from cracks in the case and once for water penetration.
I like some things about the Ping and definitely dislike some other things. Since I’ve not had a great experience yet with the Dex Gen4, I’m second-guessing my decision to switch to the Ping in order to get the Vibe. But unless something terrible happens before my 30 days are up, I don’t see myself returning the Ping. I think that I’d like it better if I quit using the remote. I think it takes longer to use the remote than just pull out my pump. Also, living in Minnesota, I have cold hands in the winter and it’s much easier to get a small BG sample for the Verio than a huge drop for the Ping meter. But I’m not super impressed with the accuracy of the Verio even though it’s advertised to have increased accuracy.
Right now I just hate all my medical devices. I want a pump that works without fail. I want a CGM that is mostly accurate. And I want a BG meter that is accurate and doesn’t give me 84 followed by 126 on subsequent readings to calibrate my Dex.
But I don’t like to be grumpy and I give thanks for insurance that enables me to get these devices which normally make my Type 1 life easier and safer.