Reviving this from the dead because I just had this alarm. I’ve worked out before with the X2 pump as it’s May and I’ve been wearing the pump since mid-January. I am increasing the intensity of my workouts, but I don’t wear the pump against me. I usually have it up on my sports bra strap on attached to the machine I’m using. Where it does get moisture is in the shower. I shower with it on because after that I go into the steam sauna. I take it off in the sauna and put it back on after that. I take a LONG time in the locker/room shower, so it would be a good 30 minutes of me being disconnected vs. maybe 5-10, which is about how long I’m in the steam sauna.
After the gym, I ran some errands grabbed a snack and finally got home. THEN I get the altitude alarm. I follow the instructions: remove the cartridge, which does nothing, and called Tandem. I then took it out of its case and wiped it down. Nothing…
On a Saturday afternoon, the wait was close to one hour. (Yes, I know I can do the automated call back thing, but I tried that; I was moving around at the time and forgot to mute my phone, so after I entered my number, I didn’t get (or hear) a confirmation.) I called back because my pump on strike.
When I get through the rep was great. He told me to take it out of its case, which I’d already done. Told me to wipe the 6 small dots down with a Q-tip and alcohol and to carefully put a pin into the holes to clean it out. It looked clean to me, so I was cynical. However, sure enough, that did the trick. I’m just glad I know that this is possible. I’ll be a little bit more careful in the gym during my shower/sauna time.