For some time I’ve had trouble with logging in to the Dexcom site. In particular I’ve been unable to login here and reorder supplies. I also have been notified that Clarity has been upgrade and given a link to go get the update. But again when I attempt to get the home users version it fails. I’ve checked the actual site uam1.dexcom.com is not reachable.
Anyone else having problems?
Their site is up for me and showing the right HTTPS/SSL certificate. Maybe try another web browser?
I have tried Explorer, Firefox and Chrome. Something weird is going on. It may be related to my security configuration blocking the site as suspected malicious. As I said before the actual IP is not reachable from my computer. I just looked and apparently I can bring up the site on my phone.
That is just weird.
Brian - I had some trouble with the site around the 12/29 last uploader update. I called the Dexcom help desk (they work 24/7) and he walked me through some steps to get Clarity working again. I can’t remember the details but it was an easy fix that only took 5-10 minutes on the phone. Their 24/7 help number has someone on staff that specializes in Clarity questions.
I uploaded my Dexcom G4+Share CGM to the Clarity site within the last 30 minutes. It worked normally.
No problem connecting in the upper Midwest.
Your connectivity can vary depending upon which part of the country you are though.
I have found the source of my problem. I had been attempting to connect at work and at home through VPN. Apparently my office had made changes to the firewall and the dexcom site was blocked.
