I lost my Dexcom G7 receiver & can’t get a replacement without giving them the serial #. I’ve been complaining to Dexcom for months & months-ever since I started with the G7 re the alarm sounds aren’t loud enough & often don’t alarm at all . The last conversation I had with a tech supervisor said that he’d send me a newer version of the G7 that supposedly IT had reworked to solve the alarm issue which has been widely, repeatedly reported. So, the catch 22 got me. Since that conversation I lost the receiver so I can’t give the serial # to them. Never mind that in the numerous times in previous calls I’ve supplied them with that #. So----has anyone else struggled with this issue?
Can you really get one from a local pharmacy with Single Care @ half the cost? How can you tell if a “new” receiver you get is the newer, improved version or just another one of the older version? Any ideas would be GREATLY appreciated.
So Dexcom has operational issues??? If Abbott doesn’t get the freestyle 3 into Ontario Canada soon. I was going to change to Dexcom but if they have issues like hanging you out to dry I’m not sure they are a good choice. What other small sensor monitoring system is there to go to
BRILLIANT!!! Got it! WOW! Never would have been able to without your help. Can’t thank you enough. Really, really appreciate your help. Hoping this is the last hoop I have to jump through.
Dexcom has issues - for sure! But not everybody experiences the same or all issues. I’ve been on Omnipod since 2006 & that product has issues as well. For me the help from these products far outweighs the bugs that have yet to be worked out. Not to say that the bugs aren’t annoying & frustrating-they are very annoying & very frustrating. See what others have to say on this site about tech problems with other systems. My guess is that they all are imperfect. You just need to find the one that has the features that are most important to you & don’t expect perfect performance from the technology-not yet anyway. For example, I chose & will continue to choose a CGM that has alarms to wake me in the middle of the night with a concerning high or low. Lastly, I will say having a CGM is right next to having a guardian angel. In spite of the Dexcom problems, their customer support is MOSTLY excellent & the G7 is MOSTLY excellent. Best of luck to you.
