Just a quick question about my son's Ping. He's been using it sinc May (Cozmore before that) and has recently started getting alarms that the pump isn't primed. Is this something I should call Animas about and get the pump replaced, or is it just a quirk? It doesn't happen immediately after a site change, but after he's been getting basal and boluses for a while.
Thanks!
Dawn
This happened to me once recently. It was after I did a set change but not immediately after (I had eaten dinner, bolused and had been receiving basal for a while). It happened to me in the middle of the night so I didn't notice until I woke up in the morning! Bad blood sugar day after that. My pump doesn't seem to have a record of alarm in the alarm history, so there is no way for me to prove that it actually happened. When you look at the alarm history on your son's Ping is there a record for that occurring? (Go to the History menu and then Alarms)
is he sure to fill the cannula after a site change? is it after a battery change?
Hi Dawn:
That has happened to my son's pump several times. The cap to load the cartridge was loose so check to make sure you tighten it enough. Hope this helps!
I hadn't thought about checking that--I'll be sure to check it when I get home.
Everything has been done correctly after site changes or battery changes. This is happening hours--sometimes even a day or two after--site changes, when the pump has been delivering insulin for some time.
Thank you! I'll remind him to check that if it alarms again.
Yep...us too. I think for my son, he may be playing iwht the cap or handling the pump? not sure. but it has happened twice in the last two days and then today I notice the cap was completely unscrewed. I had to disconnect and reprime and then reconnect.
So if you have checked everything, maybe you should call tech support. because something in the pump is telling it not to dispense. Maybe it is a tech issue and you should call tech support. Please post if you figure it out. Weird that you posted this question because it just happened to us this several times in the last few days.
I would call Animas and at least let them know this is happening. I have heard of this happening to quite a few people lately. I remember that they had a recall on some cartridges not too long ago (last year or the year before) and I believe this is what was happening. They can only help us all by us helping them with giving them the info when anything like this happens. Worse case scenario you get a little help or confirmation of what you are doing is correct and they have it documented. Call me paranoid but I really have read enough recent posts about this that if my daughters pump does this to us more than one time I am calling Animas right away.
Thank you--that's a good point about having it documented with Animas. I hadn't considered that!
This happened to my daughter too, one day at school. She had bumped the cap. We went through the menus as if we we going to prime, and that fixed the problem.
I just started on a Ping, and one of the points the pump trainer made is that a loose cap can indeed cause a "no prime" error.
I've read in the past that when the pump and cartridge go through wide temperature changes (from being outside in the winter, and then coming back into a warm building) it can loose prime.
Hey all!
When you get the message of not primed check the the cartridge cap first to see if it's loosened up. Also if the pump has been knocked significantly (run into wall/door, fall, etc) or has been exposed to cold weather (I find colder than 5-10C sometimes) it will alarm for not primed.
I have been using the 2020/Ping for over 5 years and have had this alarm many times when I'm xc skiing, paddling or working out but rarely during normal activities.
This is something that I had as an ongoing problem with my first 2020 pump and it eventually led to them replacing it. After having it replaced, I did find out that when you put a new cartridge in the pump you should give it an extra little push downwards. I have been more careful about doing that and haven't had much of a problem since. I will still get no prime alarms if it is really cold outside (-20 celcius), so on those days, I just put my pump somewhere warm and that seems to make the difference.
Hope that helps!
I have an IR 1250 that needs to be replaced as it out of warranty now.
In the beginning I had to replace it several times for this same trouble, The cartridge needs to be in tight. If you tighten the cart enough to get it from alarming, you will notice little cracks starting in the housing, which develop into large cracks where it is eventually unusable. It also makes your pump not so water proof.
Mine cracked both at the cartridge and the battery compartment. I found that I could not really swim with my pump because I could not keep it tight enough to prevent leakage and I was tired of returning the pump. I learned just how much to tighten it so I don't get alarms, but of course I have a crack in the housing of my pump now. They will not repair it or switch it out as it's beyond warranty.
I am waiting on my doc to put in an order for a new one now. I' not sure which one I'll go with yet.