Has anyone else had this problem? I was getting a lot of glitches while scanning Libre 2 sensors with my iPhone SE 2020. I contacted customer service and got a new sensor. However, the problems continued and eventually, my phone will not recognize any sensor. I’ve deleted the app and downloaded again to make sure I get the latest version. I was recently on the phone with Abbott customer service () and I they had me try downloading the app directly from the Abbott website. And of course, I’ve “rebooted” my phone before doing these things.
I haven’t even downloaded the latest iOS software, but still the older version should work. I really hate having to remember to bring one more device with me when I go out and of course, to remember to keep it charged. One thing I’m wondering about is restoring my phone to factory settings. But do I really want to do this?! Would it be worth it? And I just finished paying for this phone. Sigh.
Has anyone else had this problem? I’m not expecting any solutions, I just want to rant and see if anyone shares my pain.
I had a similar problem a few years ago, when the NFC (Near Field Communication) stopped working on my iPhone 8+. The Apple store confirmed that there was no fix for it, so I purchased a refurbished phone from Amazon, and it has been scanning my Libre sensors perfectly ever since.
Thanks, dogramma. I read about that on a UK forum. One person was able to get around that by using an app called Gototags. Didn’t work for me though. Shrug.
Like you, the first time it happened I eventually bought a refurbished phone and it worked fine for a couple months. It’s still under their 90-day warranty so I’ve asked them for a replacement. We’ll see how it goes, but the track record with this phone model has not been good, at least as far as the Libre sensor is concerned. Fingers crossed!
libre linkup and glooroo might work, or glucose direct test flight…i wouldn’t give up though, just keep trying until(/if) your replacement phone arrives…again, im using Android so i apologize for juglucco not working, i have used blu con, but had a lot of trouble trying to make it work successfully with xdrip(which now works on ios), but that was maybe 2 years ago…if you do go the night rider way, you’ll also want to get 100 murano(used to be sony) cr2032’s, flexfit tape, and take a look at their app and make sure itll work for you
Did you buy both phones from the same place? <-That’s my smart question, the next two are dumb so I’ll beg forgiveness in advance… Have you removed the phone from any case/battery/folio/wallet and had the same problem? When you are scanning are you keeping your fingers clear of the top bezel of the phone?
To test that this is a hardware issue and eliminate the libre or libre app as part of the problem is to try to use Apple Pay at a store card reader/pin pad with the phone not in a case. If Apple Pay doesn’t work its the phone.
Thank you for those suggestions. I’ll keep them in mind. I’m hoping my new phone will arrive before I need to put on a new sensor and of course, that it will work.
) and I they had me try downloading the app directly from the Abbott website. And of course, I’ve “rebooted” my phone before doing these things.
