I noticed last night that my 24 hour TIR on the app wasn’t correct. It was stuck at 54% when it should have been above 70% based on the data in the app. I deleted, reinstalled, and re-paired my pump and now the TIR field is blank. I tried to log in to the website and it says it’s down for scheduled maintenance since last night… unusual especially without any prior notice. Anyone else having problems?
My endocrinologist couldn’t see any of my data from my Tandem Mobi. He asked me to log out so I did. I can’t log back in now and he still can’t see the data. The app still functions fine in terms of controlling the pump.
Tandem suggested I remove and reinstall but I haven’t.
Are you using the correct ap? It’s not called t connect anymore it’s Tandem mobi ap which requires you set up your account on tandem source. Which is the new server for your data and that your doctor can see.
I thought t connect was turned off several months ago. Tandem Source.
You can find the mobi ap on Apple Store