Yikes, Sorry. If you didn’t report it, you should. @Scott_K_Johnson works with them.
I told them that they had ONE JOB. To make sure my data was secure, and they failed. They asked me for some info, but it feels like the concept of multiple devices tripped them up and got my data wiped. I’m a few weeks out now, so I’ve accepted it.
I know this can happen. Remember the days of backing things up? Well, that went out of the window with cloud computing.
Hopefully, you’re back on track now.