I am not a Share or looping user. Just a guy who uploads to Clarity every day or so. I am a very simple setup, a G6 receiver I plug into my PC’s USB hole every day to upload to Clarity and see recent reports.
And I note that Dexcom Clarity website is up, but when I try to upload new data it goes into “Please wait while we are processing your data…” for most of a minute and then declares that it hasn’t processed my current data, through several retries. It does show my data up through Friday but not my uploads since then.
I have had this intermittently happen before but this is the first time it has lasted a whole weekend.
I started using xDrip on my iPhone today since I now wonder how much longer it is going to take Dexcom to restore things. I used xDrip a couple of years ago and it was hugely difficult to get it on an iPhone. I have continued to be on their email list and it was an easy-peasy click to get xDrip through TestFlight. I think xDrip on Android is more functional than on an iPhone because I am finding that I don’t really like it. I used Spike on and off for a while and found it to be much better than xDrip.
Question. For any of you who use xDrip on an iPhone, is there a way to get numbers on the Apple Watch?
5.13 What happens if DexCom Services or Software Apps are unavailable? DexCom Services and Software Apps may be interrupted or unavailable, and if they are, you must rely upon direct use of the User Device for the User or Prescription Device User’s, as applicable, health monitoring.
My Dexcom G4 app on my iPhone is working normally and contains all my data, even data during the server outage. My Nightscout program started logging data from the Dexcom server at 11:44 pm last night. Loop continues to work as it did the entire outage.
I’m getting some data off BT locally, but its spotty so I can’t verify that its getting logged into tidepool. I’m missing some (but, not all) data entry during the outage. Some (BG manual entry) events ARE logged through AppleHealth. No (exercise) events logged via Dexcom app.
My app states that some functionality has been restored, but that Follow users might still not be up and running.
Dexcom is posting updates to its Facebook page. Here’s the latest as of 5:25 am PST on 2 December 2019. I know that everyone does not have access to Facebook, so I’ve copied it here.
The broad market’s selloff notwithstanding, DexCom (DXCM -2.2%) slips on below-average volume in early trade. Canaccord’s Kyle Rose says the company experienced “technical issues” with its remote monitoring feature within the G6 app over the weekend, adding that the problems should not be a long-term concern for the company, “at least not yet.”
The stock was due for some sort of pullback considering its 48% gallop since early November after its [Q3 beat]
I wasn’t impacted by Dexcom’s server issues over the weekend (Canada is on the Dexcom EU server cloud).
I think it’s obvious to anyone impacted by the US outage that for a $20+ Billion dollar company, their server redundancy is nothing short of pathetic.
Perhaps even worse, the absence of transparency and complete lack of meaningful updates makes me wonder if the company is now beholden only to the shareholders.
Dexcom stock was down 4% at the open this morning, but has recovered half that. Year over year, the stock is up 63%.
Yes, that is true because the transmitter can’t reliably communicate with two apps. Some people talk about running both so it may be possible in some cases. I went crazy yesterday with xDrip giving me one number and my Dexcom receiver giving me another. I ended up deleting xDrip pretty quickly because I found that if I can’t use my watch, I actually prefer the receiver.
Fortunately I got my Dexcom app back this morning and am happily seeing numbers on my Apple Watch.
I did learn a lesson in the big Dexcom Thanksgiving Outage that I should always have my receiver in my suitcase as a backup when I travel. I was lucky this time to be home. Of course once I start G6 I’ll have my Tandem pump as a backup so probably the receiver won’t be important.
I think the rule is that you can’t run xDrip and the Dexcom app simultaneously on the same device—which is to say the same smartphone, both of them being phone apps—but you can run xDrip on your phone while still using the Dexcom receiver since they’re separate entities. Of course the receiver is still subject to the software battery limit, which isn’t programmed into xDrip, so at that point receiver connectivity will cease even though xDrip will still work.
