I am currently on my second receiver for my CGM due to problems downloading Clarity. I have tried everything and used technical support 3-4 times to try to get Clarity on my computer. This message keeps showing up, “The attached Dexcom Receiver is not responding. Unplug and plug back in to try it again.” I have done this a number of times with the old receiver and now with the new one. I even took it to my doctor’s office to have them download my data. They were not able to do it either, and told me to call Dexcom and get a new receiver which I did.
Has anyone else had this trouble and if so what did you finally do to get the receiver to respond?