Last summer we surveyed members of TuDiabetes and EsTuDiabetes online communities, and gained some GREAT insights! We learned that our members are happy with the information and support they receive on TuDiabetes and EsTuDiabetes, that they feel welcome, comfortable and safe.
We also heard three criticisms, loud and clear: 1. TuDiabetes and EsTuDiabetes are visually overwhelming sites, 2. the search function does not work well, and 3. the mobile applications for the two communities are not user-friendly.
So guess what… WE’RE FIXING THAT!!! These three weaknesses are related to the platform our communities are built on. That platform is being upgraded, but our research indicates that that upgrade will not adequately address the changes we need to make, so we’re moving. You read it right: WE’RE MOVING!
Last August we hired a consultancy to help us assess other possible platforms for our online communities, and from that process we have decided to move the two communities to a host platform called Discourse. Discourse has a wide variety of features and capabilities not currently available on our current platform, including a strong search function and good mobile integration. We’re super excited about this!!
Moving to a new platform is a really big deal. Discourse does not offer every feature available through our current platform, so some things are going to have to change, and a few features will be lost completely. We’ll be working hard to ensure that the necessary changes ultimately make the communities stronger, simpler, and easier to navigate, and we will need our members to stay open-minded about those changes.
We will begin preparing for the platform migration behind the scenes in January, for a launch of the new site in March, 2015, and we promise to keep you updated every step of the way! During this process there will be lots of decisions to make and opportunities for improvement and creativity, and feedback from our communities will be crucial to ensure we end up with the best new sites possible.
Thanks for joining us in this new adventure!! There will undoubtedly be some bumps on this road, but we at DHF are confident that our communities will come out even stronger and better at the end. Stay tuned for updates and weekly explanations of great new features the new sites will have, coming soon!
P.S. Our holiday fundraising campaign begins soon, and we’ll be inviting our members and friends to support this exciting leap forward by making a donation to Diabetes Hands Foundation. Keep your eyes peeled!