Ever since I updated my Mac operating system to the High Sierra version, my Dexcom uploader mostly stopped doing its job. It’ll often hang early in the uploading process. This bug has been known since last fall as @mremmers commented about last October.
I held back with this iOS 11 update since I was also aware of some compatibility problems with Loop, my automated insulin dosing system. When those Loop/Mac OS problems were solved more recently, I updated to High Sierra a few weeks ago. Then I couldn’t upload my Dexcom receiver to Clarity. I did discover, however, if I repeatedly connect and disconnect my receiver, it would often upload successfully.
I called Dexcom and they acknowledged the problem and said they were working on it and they planned to distribute the fix on April 1, 2018. I responded with, “Really, April Fools Day??!”
All joking aside, they do plan an Uploader release on April 1. Here’s their note embedded in the Clarity program.
I know I use Clarity more than the average Dexcom user. I upload almost every day and look at the one day, 14-day, and 30-day data as well as AGP reports. It helps me to identify needed changes to my insulin sensitivity and insulin to carb ratios.
I sure hope that their long-delayed fix works!