Today I opened a box and discovered that my Dexcom and pump supply place had sent me the new Dexcom g5 touch screen receiver. I’m not happy. It’s larger, heavier and has a vertical orientation apparently which can’t be changed.
The old receiver is very small, very light weight and fits perfectly in the case provided which I clip on my softy pump band along with my pump. I can look down at it and see bg any time. And it’s small size makes it not such an eyesore even if it’s not concealed by my shirt.
What was Dexcom thinking making such a big heavy receiver with the wrong orientation? Where is the progress?
I’m just wondering if I can send it back and get a new older version and just keep using that. I’m not sure if I should try it and see how it goes. I have no case to clip it on my belt. My current reciever is still ok. I guess it was time for me to get a new one maybe since they tell you at one year to do this.
Are there any real advantages to this other than touch screen? Are we going to be forced to switch to this? I don’t understand why they just sent this to me without even consulting me about it.
Update: Jan 1 2018
I’m updating now with some of my impressions of the ts receiver: I inserted the sensor on Friday around 2 am. Using all my new allergic reaction prevention techniques which are helping so far I think. So I really don’t like this reciever even more now. I’m using it with the tallygear case in horizontal mode, this 1 of the only 2 cases available currently which can be attached to belt. It has a clear vinyl window. I’m having issues with the touch screen, it’s not that responsive and I wonder if it’s being affected by the vinyl. The software design is very bad. The screen times out after only 10 seconds and there’s no way to adjust that. On my pump I can set a longer time. When I was trying to calibrate the screen locked a few times which is beyond annoying and time consuming. It takes way too long because each time you have to press a 1 2 button to unlock the screen, and then press calibrate and then scroll and then enter and save etc. if you check an alert you have to unlock first and then press again to stop the alert and then if you want to calibrate you have to unlock all over again. Wtf? This is crazy. Someone at dexcom said the old receiver did this too but I don’t remember having to do all these things and the button was much better and easier to press. The button on the old dex is larger, it’s raised and it’s not covered at all in the dex provided case. The button on the new receiver is terrible. It’s too small, it’s inset into th reciever which makes it much harder to press and the only cases currently available cover it with vinyl. While I like the vinyl for protection I think it’s making the button issues and ts issues worse so I hope dexcom will make a proper case for this that can be put on a belt. I like to be able to quickly check my bg etc and this is terrible. I have to find the button, which isn’t easy at all, I have to look for it most of the time because I can’t feel it easily, and then press it 2 or 3 times for it to respond and to get to the unlock menu etc. I tend to use my thumb for this and it’s actually painful because my thumb is cracking with this cold spell. Another thing that is happening is that the screen shows up after 2 seconds and then times out right away.
I’m having issues with the sound alerts too. Either I’m missing the first vibration alerts or it’s just not making a sound sometimes. I missed a low this way the first night. On this reciever the vibration is very weak and the device is larger and not right up against me so I’m not feeling anything. I don’t seem to hear it either sometimes.
For now I’m going to have to adjust my case because the band on the case for the belt is too wide for my softy belt and it moves around. I plan to sew a snap on or Velcro so the band Can open to remove it and I’ll make it thinner too so it doesn’t slide around. I had purchased fabric in the summer to make my own cases and belts but I’ve only mad one softy belt so far so hopefully I’ll have time to do more. I hope this whole reciever is redesigned soon and that they’ll make a proper case for it.