Dear Medtronic Diabetes
Your “Auto Mode” system on the shiny new 670g insulin pump sucks.
I mean, when it works, sure, it is great. But when it doesn’t, boy is it a pain.
I mean, I truly love entering my blood sugar, and then having the little turd immediately demand I enter my blood sugar. The thing should be smart enough to know I just did that. “If most_recent_blood_sugar_time < 10 minutes then DO NOT ASK FOR ANOTHER ENTRY.” It is not a hard check to design in a system of this complexity. Seriously.
Also… the calibration cycle for the Guardian brand sensors? Broken. Just like the Enlite sensors. There’s no other word for that. The auto mode ends during calibration. So you fall back to manual. And then you have to convince this stupid hunk of crap to go back into auto mode again. You need to improve this process so bad.
Today’s roller coaster of happy fun times:
6:20 am: (approximately) Removed old sensor. Attached the transmitter to the charger…
7:07 am: Attached new sensor since the charge cycle ended. Began 2-hour warm up time.
7:56 am: Auto mode ended after it gave up waiting for sensor readings. Because it was charging and then warming up. As designed.
9:08 am: First calibration attempt after warm-up. No errors but…
9:31 am: Demands I enter a BG (which I do) and then that I enter a BG (re-enter that value a second time) and then that I calibrate. I do so. No errors but…
9:53 am: Demands I enter a BG (which I do) and then that I enter a BG (I re-enter the value I just gave) and then that I calibrate. I do so. No errors but…
10:17 am: same as previous entry. Do you sense a pattern?
10:39 am: same as above, again.
11:25 am: Let’s try it one last time, because is worth trying rather than skipping my lunch break to drive home to replace the sensor and start over on another 2 hour warm up cycle.
I am done. If it wouldn’t cost me at least $5,000 (US) out of pocket to replace this thing with a different brand (and if I wouldn’t have to switch to shots while I waited that out…) I would sit this thing on a work bench and pound it into dust with a hammer. You have no idea how angry this process makes me.
There is no excuse. Period. I should not have to check my damn blood sugar this many times in the span of 3 hours. That is unacceptable.
My insurance requires special paperwork to have a prescription that covers me for five to six blood sugar tests per day rather than their expectations of 3-4. Your broken algorithm has just cost me a DAY’S worth of test strips in 3 hours. And for that I have NOTHING at all to show for it. Well, nothing but sore fingers, that is.
Screw your pump. It sucks.
Unfortunately, I am stuck with this thing for the next few years.
But when the time comes to upgrade or replace this? I will not be buying Medtronic.
I. AM. DONE.