Must Buy New Phone as DexG6 No Longer Supported

Oh dear, three devices! Yikes! I’d be a mess for sure! I have enough trouble keeping track of phone and glasses.

I thought I discovered the iPhone SE3 was going to be perfect for me phonewise, it’s almost same size as the 6, is the same design, is the same size as the i8. But alas I forgot to go back and check Dexcom compatibility, and would you believe it’s not on there! Arrrrrggg! :tired_face: Dang it! I should be able to get the phone I want, that’s a big expense after all, and have it be compatible with the Dexcom.

I didn’t have a smartphone before I got a G6, working in IT as a senior level engineer for decades, I never needed one. I always had several computers around me. A flip phone was enough. (I’m not a Ludite, I probably have more apps for doing work on my phone and a lot more on my laptop and tablet than most people, and they are now tethered to my phone. )

The only apps I run that justify my having a smartphone is one to directly monitor the G6, and t:connect to periodically upload my pump data. I don’t use Dexcom’s app because even the previous versions only ran on a few Android models. As an engineer that tells me that their developer doesn’t know how to write secure code to open standards. I hate spending a lot of money to support poor quality work by people who get paid more than I did.

Instead I use a free user community developed Android app Xdrip+. It makes the multiple Dexcom apps look incomplete and antiquated. To run it, I use a phone that cost $30 from Net 10 and pay $23/month for a no-contract service when I can’t connect by wi-fi.

For an idea of some of what Xdrip+ can do, I put some screen shots in a Google shared folder: Internet - Google Drive

btw, There’s one watch that runs an embedded version of Xdrio+ to work directly with the G6 without a phone: https://bluejay.website/shop/product/bluejay-gts-26

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@TinaB I have Contour Meters and One Touch Verio. My Old One Touch is/was inaccurate, but my One Touch Verios have always been within a couple points of my Contour. I have actually switched back to using them now as they take less blood. But if you are interested in a Contour, I think they still do, will send you a free one with a few strips if you call them. But the strips are more expensive. The Ultra One Touch does have cheap strips and you can even get generic test strips that are even cheaper for it.

Yes, I agree with you. I currently only carry my iPhone13 Mini with me. I just started on the OmniPod 5, and it specifically says that users CANNOT use the Dexcom controller. The Dexcom MUST be hooked up to a compatible smartphone. So I carry my iPhone, can check my glucose reading either on it or on my Apple Watch, and I leave the OmniPod 5 Controller on my dresser at home. I take it with me in a purse if I am going out for any length of time or if I know I will need it to bolus for a meal, but otherwise, most of the day, my iPhone 13 Mini fits nicely into the pocket of my pants, jacket, or dress, and I have complete control. I am petite (5’ 2"), but I have no problem pocketing the one device that stays with me at all times. I hope that you find something that works well for you soon.

I keep both Rex and phone. Phone is silenced at night. (to many sales and wrong numbers plus email) use the Rx for night low alarms

I got a warning message from Tandem this morning to make sure that auto updates is turned off because the imminent release of iOS 16 and Android 13 are currently not compatible with Tandem app.

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Guess what just happened? Locked out of my app on my phone. Yep. Got an alert that sounded like Lost Signal, looked at my phone and had a notification, in place of my app, that said I was “IOS incompatible” then it gave me to links 1) more info, 2) get new app.
The More Info took me to the Dexcom website to tell me in two sentences that from time to time it is necessary to update apps. Period. Nothing more.
And of course trying to download the new app still doesn’t work as it requires at least IOS 13.
It would NOT open my app!!! Nothing. Nada. Squat. Gone! It kept beeping at me and just had that same notification so I had no other choice but to delete my app. There is NO work around. So what version exactly is your Dexcom app? Because they just shut down my 1.8.1 version on my phone.

Thanks. Helpful info.
Air conditioner went down yesterday. Heat and MS do NOT mix. Been dealing with that and getting cat to vet today. Grateful the AC is fixed! :sweat_smile:
I was hoping I would be able to still use my Dex6 app even without the update download as others told me they have done in the past on their phones. But as of this afternoon I got locked out of mine. :face_with_symbols_over_mouth:
Looks like either an iPhone 12 mini or iPhone 13 mini. I prefer features, size, and price of the SE3 but it apparently isn’t yet compatible with Dexcom. Sigh. If Dexcom could tell me it will be in 2-3 months I might just hang on with only my receiver until then, but they say they have no idea when. And I’ve decided I want to stay with an Apple because I like the easy connection to our other Apple devices for other things.

Thanks. I actually have several Contour One that my former diabetes coach gave me. But when checking prices with our insurance to compare test strips they are much more expensive. Then I looked to see about just getting some out of pocket to have, and again much more expensive. I have too many other VERY expensive medications to pay for each year, test strips can’t be one of them. :face_with_diagonal_mouth:

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Hmm, interesting. If it’s not Dexcom, how do you pair your transmitter and sensor to it? (And keep in mind I’m not only not an engineer, or engineer in IT, but I still think this stuff is basically magic. :stuck_out_tongue_winking_eye:)
Do you enter your events (carbs, insulins, exercise, illness, stress)? And does it share data to someone else like the Follow app? Do you get reports like Clarity?

Thanks!

@TinaB,
It looks like they had a date pushed out for today on the old app version. This was the date the app was set to expire.

So the problem was that the app had a built-in expiration. Even when it was no longer communicating with their server, it still was set to expire today.

So I was wrong about this. I’m very very sorry. It was a surprise to me as well. My app was 4 years old.

I apologize for giving incorrect information about this. Deeply sorry for messing up on this. I sadly had to upgrade this today as well.

I hope you can get it resolved. If you need other options, the Dexcom receiver or the Bluejay watch might work.

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It’s not magic. You don’t need to be an engineer to use this stuff, but like all diabetes management tech, the more you learn about what it can do, the better use you can make of it.

For example I now have Xdrip+ set to display a widget on my home screen, my glucose in the Android status bar and also on my lock screen. My phone can be locked and I can see my glucose if I’m wondering. (The pump and CGM alarms work all the time,)

That’s overkill for most people , but I’m a borderline perfectionist (95% is good enough), I’ve only been using a CGM and pump for 4 months, and I’m still refining my protocol. I will be until I can get through a week needing to make more than one correction per day. The redundant displays lets me see the glucose any time I look at the phone. At night I can have the app off, the screen set to the dimmest level and locked, tap the screen and see my glucose in the middle of the night without turning in the lights or being overloaded by the screen brightness. I haven’t had an alarm at night since I got the G6 set right, but I’m still getting used to being able to sleep through without worrying. A 40 year long habit is hard to shake.

The hardest things about Xdrip+ are uploading the app from outside the Google Play Store, installing the Android app, (no Apple version available) and disconnecting the Dexcom Apple app. The Xdrip+ app connects to the G6’s second Bluetooth channel just like the Apple app would, but only one “auxiliary display” can connect at a time. Maybe the G7 will change that.

If you want, you can enter a time, BG, carbs and calculate or insert an insulin value. It can upload to Dexcom’s server and share. I don’t normally use that because I have a Tandem pump which automatically captures the first 3 and calculates the insulin, but it’s a nice backup and a way for me to test settings, boluses and other things when I’m trying to adjust my protocol when ill or my metabolism has been disrupted by a procedure. :-C

I don’t need/want to share, but XDrip+ has an emergency alert function with GPS location data that neither Dexcom nor Tandem had in their last versions. It also has better trend predictions than either. I tested it with my wife once and was told to turn it off.

I get my reports from Tandem online, but don’t usually care -I know how I’ve been doing with Xdrips’ continuous 24 hour stats. History and period statistics are directly available from it, but if I were to set up Dexcom as a cloud data recipient, I could use their web site report generator as well.

btw, Most of what you see in the commercial products is modeled after what was in use for years, developed by groups of impatient patients with diabetes who were tired of waiting forever for “in just 10 years” . Like SpaceX they did their own trials on themselves and rapid iteration like Tesla and SpaceX.

If you want to go this route and need help getting started, I can answer questions here or via another medium, or just direct you to where I found what I use.

In any case, “I’m pulling for you. We’re all in this together. Keep your stick on the ice”, Steve Smith as Red Green

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No worries. You couldn’t have known. I was hoping it was going to work though. I’m glad you were able to just update.

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@pstud123 Thanks for all the info! I know it’s not magic. :joy: But since most of that sounded like Latin to me, it seems like it. :stuck_out_tongue_winking_eye:
I will keep that in mind as an option. If I go that route I will definitely holler for assistance!

Gee, I haven’t watched Red Green in a long time!
Maybe I just need to use some extra duct tape. And “Quando omni flunkus, moritati.”

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Well first night on just the receiver and I woke a little after 3am, after dreaming my husband had just come a silently checked my receiver since he didn’t have Follow anymore. But upon waking I realized that was a dream because he was still sound asleep. My head however was all sweaty. I looked at my silent receiver to see I was at 46 and had apparently been down there for the past two hours. I stuck my finger and confirmed it was correct. After getting my 15 carbs I sat and watched and listened as my receiver continued to sit absolutely silent, no sound no vibration, nothing. I checked that the alerts were all set on and the sound was set on. I did a sound check and it indeed worked.

Just now my BG went above 160. It indeed showed in yellow and said “High” but no alert sound instead it vibrated silently. I did another sound check and the sound works.

So much for the receiver.


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Hi. What’s a Rex or Rx?

With the receiver, you have to set your sounds. There are 2 places to look.
From the main menu, you need to go to both Alerts and Sounds.

In the Alerts menu, you select settings for both High and Low.

In each one you pick not only the number but if you want it to repeat. The repeat will alarm again if your BG stays above that number.

So in mine it is set for 140 and it repeats after 120 minutes.

Do that for the Low alert also.




The last place to look is the Sounds menu. In there you pick the sound level you want.

image

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Yes. Absolutely had done every single one of those things yesterday when I set up the receiver and as I said I double checked this morning after not receiving any alert to my urgent low for 2 hrs, and again after only getting a vibration for the high that the receiver is in fact correctly set for each and every one of those alerts just as you describe. So it in fact malfunctioned!!! I did not!





The photos are screenshots from video I made this morning 16 minutes after taking sugar to correct low of 46. As level was still only 54 on here, and more than 15 minutes had passed, it should have given me another sound alert. I got not sound alert or vibration. Nothing!

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@Eric2 Same thing with the High Alert that didn’t work later this morning. As you can see I have the High alert set to 160, to repeat every 120 minutes, and sound set to normal. Which means when it gave me a silent vibrate for an alert when I got to 160 that was a malfunction of the alert system!

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Receiver. The litter meter that Dexcom provides

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